Delivery + Shipping

All shipping prices listed are in New Zealand Dollars (NZD)

SHIPPING IN NEW ZEALAND

All orders purchased during the Christmas break will be dispatched from 11th January when our warehouse re-opens.

THE GOOD PET HOME™ offers free shipping to orders over $90.  If an order is under $90, then a $10 flat shipping rate will apply.  Please note bulky heavy items over 5kg may exclude this offer.  If your order does not qualify for free shipping, we will contact you with a freight quote after you place your order.

Unfortunately we do not ship to PO Boxes.

All orders are sent via courier to ensure delivery to your door.  Please allow up to 6 days for delivery on in stock items.  If an item is out of stock we will advise you of an approximate delivery date at which time you can accept or cancel your order.  

For exclusive order items, we anticipate shipping times to be approximate 4 weeks and we will update you on the progress of your order which you can cancel any time prior up until to the final dispatch date.  

To request shipping outside of New Zealand contact us hello@thegoodpethome.com for a custom quote.

SHIPPING TO AUSTRALIA 

We ship items under 2kg to Australia via NZ Post.  Regular post untracked 3 -10 working days is NZ$20 or NZD $35 tracked and traced courier 2 - 6 working days.  For bulky, heavy items over 2kg, we will contact you with a freight quote after you place your order.

DELIVERY

We will endeavour to get your order to you as soon as possible, however the delivery times outlined are approximate timeframes and we cannot accept responsibilities for delays due to unforeseen circumstances (e.g. Covid-19, strikes, natural disasters, custom clearance or government enforcements).

If you haven't received your parcel after the expected delivery time, please email hello@thegoodpethome.com with your order details and we will be more than happy to look into it for you.