Shipping Policy

NEW ZEALAND 

All The Good Pet Home orders are sent via courier to ensure delivery direct to your door. Unfortunately we do not ship to P.O Boxes. 

Please allow approximately 4-6 days for delivery on in stock items. If an item is out of stock we will advise you of an approximate delivery date at which time you can accept or cancel your order.   

The Good Pet Home offers free shipping on standard orders over $100 ** 

For all orders under $100 a $8 courier delivery rate will apply to the North Island with a $10 courier delivery rate to the South Island.

For special order and pre-order items, we anticipate shipping times to be approximate 8 weeks depending on the product and supplier and we will update you on the progress of your order which you can cancel any time prior up until to the final dispatch date.   

** Please note bulky heavy items may exclude this offer.  If your order does not qualify for free shipping, this will show at checkout in your cart. 

AUSTRALIA 

The Good Pet Home will ship items under 2kg to Australia via NZ Post or FedEX. 

$15 tracked and traced courier economy is approximately 10 - 14 working days.   

For bulky, heavy items over 2kg we may contact you after you've placed your order with additional freight charges. An additional $35 shipping charge may be required and we will provide you a quote in this instance. Should you decide not to proceed with the additional cost, you may cancel your order. 

INTERNATIONAL 

To request shipping outside of New Zealand and Australia please contact us hello@thegoodpethome.com for a custom quote. 

International orders are shipped with NZ Post or FedEX using a Duties & Taxes Unpaid service. The Good Pet Home cannot be held responsible for any Duties and Taxes that may be incurred by the customs of your country and any additional charges rest with the customer.

Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee.

If the package is returned to The Good Pet Home, the customer forfeits the original shipping cost.

NORTH AMERICA

The Good Pet Home will ship items under 2 kg to the United States of America via NZ Post or FedEX.

US$10 track and traced courier is approximately 10 - 14 working days.

For bulky, heavy items over 2kg we may contact you after you've place your order with additional freight charges. There may be an additional charge to the shipping charge and after providing a quote should you decide not to pay the additional cost, you may cancel the order. 

DELIVERY DELAYS 

Here at The Good Pet Home we endeavour to get your order to you as soon as possible, however the delivery times outlined above are approximate timeframes and we cannot accept responsibilities for delays due to unforeseen circumstances (e.g. Covid-19, strikes, natural disasters, custom clearance or government enforcements). 

If you haven't received your parcel after the expected delivery time, please email hello@thegoodpethome.com with your order details and we will be more than happy to look into it for you.