Delivery + Shipping

All shipping prices listed are in New Zealand Dollars (NZD)


THE GOOD PET HOME™ offers free shipping to orders over $90.  If an order is under $100, then a $8 flat shipping rate will apply.  Please note bulky heavy items over 5kg may exclude this offer.  If your order does not qualify for free shipping, we will contact you with a freight quote after you place your order.

Unfortunately we do not ship to PO Boxes.

All orders are sent via courier to ensure delivery to your door.  Please allow up to approximately 6 days for delivery on in stock items.  If an item is out of stock we will advise you of an approximate delivery date at which time you can accept or cancel your order.  

For exclusive order items, we anticipate shipping times to be approximate 4 weeks and we will update you on the progress of your order which you can cancel any time prior up until to the final dispatch date.  

To request shipping outside of New Zealand contact us for a custom quote.


We ship items under 2kg to Australia via Aramex Couriers or NZ Post. $20 tracked and traced courier is approximately 10 - 14 working days.  For bulky, heavy items over 2kg we will contact you with a freight quote after you place your order on top of the $35 shipping charge for large and heavy items.


We will endeavour to get your order to you as soon as possible, however the delivery times outlined are approximate timeframes and we cannot accept responsibilities for delays due to unforeseen circumstances (e.g. Covid-19, strikes, natural disasters, custom clearance or government enforcements).

If you haven't received your parcel after the expected delivery time, please email with your order details and we will be more than happy to look into it for you.